Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework (licence number ALSI-202509029-FI1). That licence sets the rules we operate under: how we handle accounts, how we process money, and how we respond when something goes wrong. It is not a rubber stamp — it carries obligations we are required to meet, and we are held accountable to those obligations by the licensing authority.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means the site loads quickly, payments move without unnecessary delay, and the experience does not get in the way of the reason you are here.

How we handle your money

Player balances are kept separate from our operational funds. When you make a deposit, that money is not mixed into our day-to-day finances. This separation matters because it means your balance is not exposed to our business costs or cash flow. Withdrawals are processed within 0–24 hours, and the minimum withdrawal amount is £20. We support a range of withdrawal routes — including bank transfer, major cards, e-wallets such as Skrill, NETELLER and Revolut, and several cryptocurrencies — so you are not locked into a single method.

When we decide which payment routes to make available on the site, the criteria are reliability and traceability. A payment method earns its place by working consistently and by giving both you and us a clear record of every transaction. The same logic applies to the game providers we list. Studios such as Pragmatic Play, Evolution, NetEnt, Play'n GO and the others in our library are included because they are established, independently audited suppliers whose games run on certified random number generators. We do not list providers simply to inflate the catalogue number.

Safer gambling

Safer gambling is not a section we bolt on at the end — it shapes how the platform is built. We provide tools that let you set deposit limits, take cooling-off periods, or close your account if you need to. These controls are accessible from your account settings and take effect without delay. We would rather you use them than find yourself in a position where gambling has stopped being something you enjoy.

We also carry out checks. If your account activity suggests that gambling may be causing you harm, we will make contact. That is not interference — it is part of how we operate responsibly under our licence.

We are not going to claim we get everything right every time. When an issue arises — a disputed transaction, a technical fault, a question about your account — we expect our support team to respond clearly and to resolve the matter without passing you between departments indefinitely. If a mistake is on our side, we say so and we fix it. That is the standard we hold ourselves to, and it is the standard you should expect from us.

If you have a question about how we operate or about your account, our support team is available in English and can be reached through the contact options listed on the site.