This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. We encourage you to read this page carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect data related to the payment method you use — for example, partial card details or wallet identifiers — solely to facilitate secure and accurate transfers.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address. We use this information to maintain the security and stability of the platform, detect unusual activity, and ensure the site functions correctly for you. Cookies are used to remember your session preferences and support a consistent browsing experience. You may adjust your cookie preferences through your browser settings, though doing so may affect certain aspects of how the platform operates.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections to our web platform. Personal information is stored on secure servers with access restricted to authorised personnel only. We do not sell your data to third parties, and we do not share it for marketing purposes.

There are limited, specific circumstances in which we may share your information with external parties. These include payment processors and gateways that handle your transactions, identity verification services that help us confirm your details during account registration or security checks, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain records for the duration required by our licensing obligations and applicable law. Once that retention period expires, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe and in line with our obligations under applicable data protection law.

If we make material changes to this Privacy Policy, we will notify you through our web platform or via the email address associated with your account. We recommend checking this page periodically to stay informed of any updates.